Free Shipping within EU for all orders over 160 € - TAX FREE outside European Union

Terms & Conditions

TERMS & CONDITIONS

Welcome to www.minoshoes.com operated by MI.NO Web Shop Ltd. (Corporate ID No. 16477225), hereinafter referred to as “MI.NO”, “we”, "our", "us", “the web shop”, “the site”. By approving these Terms and Conditions and sending your order, you as a customer enter into a binding agreement with MI.NO. Access to and use of the site and the products and services available through the site are subject to the following Terms and Conditions. We reserve the right to revise these Terms and Conditions. The date of the latest update is found in the final section of the Terms and Conditions.


Company information:

    MI.NO web shop Ltd.

    Kluuvikatu 4

    00100 Helsinki Finland

    VAT Registration Number FI 16477225


      Privacy Policy

      Our Privacy Policy, incorporated by reference in these Terms and Conditions, sets out how we will use personal information you provide to us. By using this www.minoshoes.com, you agree to be bound by our Privacy Policy.


      Age Restrictions

      MI.NO sells products for adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use our services only with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


      Product & Service Description

      MI.NO attempts to be as accurate as possible. Any products on the web shop are presented in a true-to-life manner to a large extent. Due to different settings or performances of screens or printers, the illustration can differ from the real appearance. We do not warrant that product descriptions or other content of any www.minoshoes.com service is complete, current, or error-free. If a product offered by us itself is not as described, your sole remedy is to return it in unused condition. In case you have any questions regarding an item, do not hesitate to contact us via email customercare@minoshoes.com or by phone +358 (0)20 7346 733.?


      Sizes

      All sizes in MI.NO agree with the particular brand. However, if an item is the wrong size, you may exchange for a different size in the same item. In case you have any questions regarding an item or you wish us to take some extra measurements to help determine your correct size, do not hesitate to contact us via email customercare@minoshoes.com or by phone +358 (0)20 7346 733.?


      Product Availability

      MI.NO makes reservations for any delivery deviations in those cases where the stock balance has been incorrect at the time of your order. As the stock is shared with that of the shop, we might not always be able to keep our web shop updated with regards to size availability. This is particularly frequent during sale as the stock turnover is much higher. In the event that ordered goods are not available at present, any amounts credited in advance will be refunded immediately. When placing an order it is important that you provide us with your email address and cell phone number. This way we can reach you easily if needed.


      Promotions & Discount Codes

      All campaigns with reduced price are limited in time. Multiple offers can normally not be combined. A discount code or voucher is only valid once per customer and purchase. In case of obvious misuse of offers, such as coupons and promotion codes, we reserve the right to cancel the order in question.


      VAT & Non-EU Customs

      Sales tax (VAT 24%) will only be charged on orders shipped to EU countries. No other tax or import duty will be applied to orders shipped within the EU. If you ship outside EU, VAT will automatically be deducted when you choose your country at the payment checkout and no VAT is charged. Please visit our delivery information for more info.


      Pricing Errors

      The prices displayed on the web shop are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We endeavour to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our web shop, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.


      Currency

      All displayed prices are quoted in the currency that refers to your country. If you want to change the currency, please use the country selector in the top of the site. Please note that changing the country of delivery in the check out may have an influence on the price, the delivery costs and available payment methods. Please note that we display prices in over 60 currencies, however, we only accept payments in the following 11 currencies:

      • AUD - Australian Dollar
      • CAD - Canadian Dollar
      • DKK - Danish Krone
      • EUR - Euro
      • NOK - Norwegian Krone
      • SEK - Swedish Krona
      • CHF - Swiss Franc
      • USD - United States Dollar
      • GBP - British Pound
      • CNY - Chinese Renminbi Yuan
      • .

      Payment Methods

      We accept Visa, MasterCard, American Express and PayPal, as well as various local debit cards. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.


      Payment Processing

      We co-operate with an authorized payment service provider Adyen B.V. who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.

      Payment always takes place in the online billing server of your bank or on the credit card server. We therefore receive no information regarding payment such as credit card numbers, bank account details etc. By placing your order, you authorize us to transmit your information to our payment service provider you have chosen to process and facilitate the payment, to authenticate your identity, to validate your credit card, and to protect you and us from fraud.


      Delivery

      We always aim at delivering your order as soon as possible. Normally orders of items in stock ship within 1-2 business days from order confirmation. An order that has been submitted on a Finnish public holiday will be processed the next working day following the public holiday.

      When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the items which you ordered have been dispatched to you.

      All orders are traceable and insured during time in transit until delivered to you, at which point responsibility for the shipment passes to you. Shipments will be carried through our preferred shipping partners, which vary depending on delivery destination and speed of delivery. Shipping times are estimates only and vary depending on the shipping destination. For more information on deliveries, please refer to our delivery information.  For security reasons, we shall not process any order for which an incomplete delivery address has been provided, nor will we accept orders with a PO Box delivery address. 

      If you have received incorrect products, wrong delivery or you discover any damage to the package before you open it, please contact us immediately by e-mail at customercare@minoshoes.com. Always save the original packaging and photograph the product in the event of damage, which has not been noticed by the distribution center or driver upon handover.


      Modifying Your Order

      Once you have submitted your order, we have limited ability to make modifications. Please contact us via email customercare@minoshoes.com by phone +358 (0)20 7346 733 as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.


      Rejected/Undelivered Packages

      Rejected and undelivered packages are returned to minoshoes.com. If we don't hear from you again, we reserve the right to debit you a charge to cover our cost for return freight and administration. You are also responsible for any duties, taxes and/or customs charges that may incur.


      Split Delivery

      If your order consists of several items we reserve the right to split the delivery. In the event of split delivery, you will receive tracking for each parcel. You will not be charged for any additional delivery costs.


      Force Majeure

      In case of Force Majeure, the contract between you and MI.NO can, in such cases, be partially or fully terminated by yourself or by us. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, we will attempt to resolve all issues in a timely manner.


      Right of Withdrawal & Returns

      We offer you a “no questions asked” 14-day right-of-withdrawal from your purchase, calculated from the date you receive the goods. If you wish to make such a return please follow our return /exchanges instructions. Items shall be returned in a new and unused condition, with all labels and tags intact and in the original packaging. Shoes should be tried on a carpeted surface and must be returned in their original shoebox, which should be handled with care since we regard the box as a part of the product. Used, modified, or damaged items will not be accepted. 

      As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. We are unable to refund any import tax/duty that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax / duty for import to delivery destinations outside the EU. *Also, please note that items marked at -50% and above are strictly final sale items and cannot be refunded or exchanged.

      When using our return service, you will be refunded in the event of theft or loss during delivery to our store. We will issue a full refund including the original shipping cost – except when DHL Express shipping has been used. The return shipping fee is, 10€ for Finland, 25€ for Europe and 35€ outside EU. Please note customs duties and sales taxes are non-refundable through us; however, you may contact your local customs bureau directly in an effort to recover these fees.


Refund

The amount of time this takes will depend on which bank or card issuer you have. Unfortunately this delay is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative means of refunding your order.


Third-party Services

Part of the services mediated through the site are maintained by outside organizations. In situations where MI.NO acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. We cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. MI.NO cannot guarantee problem-free, uninterrupted, and secure access to the site.

These Terms and Condition shall be goverened by the Finnish Law.

Last Updated: 10 August 2017

Premium Service

Free Shipping

Free shipping within EU for all orders over 160 €. Free DHL express delivery outside EU for orders above 350€

Easy Returns

We'll handle and insure the return shipment for you. The return shipping fee; 10€ for Finland, 25€ for Europe and 35€ outside EU.

Secure Payment

We’ll handle your payment securely. We accept all major credit cards and payments via Paypal

Friendly Service

If you have any questions or concerns no matter how big or small we will give you the best advice we possibly can