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Returns / Exchanges
Mi.no has a 14-day return policy – any unwanted items must be shipped/postmarked within 14 days of receipt. When using our return service, you will be refunded in the event of theft or loss during delivery to our store. We will issue a full refund including the original shipping cost – except when DHL Express shipping has been used. The following return shipping fees will not be refunded:
Finland, Sweden, Denmark – 10€
Other EU countries – 20€
Rest of the World – 35€
All returned items must be new and unused, with all labels and tags intact and in the original packaging. Shoes should be tried on a carpeted surface and must be returned in their original shoebox, which should be handled with care since we regard the box as a part of the product. Used, modified, or damaged items will not be accepted. *Items marked at -50% and above are strictly final sale items and cannot be refunded or exchanged.
If you want to exchange for another size, you will need to return the product and place a new order through our web shop. Please email your size request as soon as possible to firstname.lastname@example.org or phone +358 (0)20 7346 733, and if we have it in stock, we are happy to reserve it for you.
RETURNING YOUR ITEM IS A SIMPLE THREE-STEP PROCESS
You can request a Returns Label by contacting us by email email@example.comLet us know the items you wish to return so that our Customer Services can email you a pre-paid returns label and any other instructions you may need. Please allow us 24 hours to process your return.
Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely. Place the pre-paid return shipping label on the box over the prior delivery information.
Leave your parcel at your nearest PostNord service point, preferably the same one as where you collected your order. Returns outside EU must be sent with DHL using our pre-paid return number. Please note that a return shipping fee will be deducted from your order when using our return service.
Once we have received your items you will receive a confirmation email. A refund will be issued to your original payment method within 14 days. Please note, the refund will not be paid before we have received the items at our warehouse. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items. Unfortunately, we cannot refund any customs/import duties which you may have paid. However, you may be able to recover customs duties by contacting your local customs bureau directly.
RETURN OR EXCHANGE IN STORE
You can also return or exchange online orders at our store in Galleria Esplanad, Kluuvikatu 4, Helsinki. Simply bring your items and a copy of the original invoice/order confirmation to our store.
Free shipping within EU for all orders over 160 €. Free DHL express delivery outside EU for orders above 350€
We'll handle the return shipment for you and only charge a small return fee to do this and to have the package insured.
We’ll handle your payment securely. We accept all major credit cards
If you have any questions or concerns no matter how big or small we will give you the best advice we possibly can