Free Shipping within EU for all orders over 160 € - TAX FREE outside European Union

Delivery Information



DELIVERY INFORMATION

The products are normally picked within 1-2 working days of receiving your order. An order confirmation will be sent to you by email once your order is placed. In addition, a shipping confirmation will be emailed to you as soon as your order has shipped which includes tracking information.


PRICING WITHIN/OUTSIDE EU

Sales tax (VAT 24%) will be charged on orders shipped to EU countries or to Norway, no other tax or import duty will be applied (except in Norway where local charges may occur). If you are a customer outside the EU (European Union) you are not subjected to Finnish VAT (value added tax). 24% VAT will automatically be deducted when you choose your country at the payment checkout. VAT won't be removed for orders to Norway. Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.


DELIVERY TIMES

2-3 business days – Finland, Sweden, Denmark

2-5 business days – Other EU countries

2-4 business days – Rest of the World



SHIPPING RATES WITHIN EU

Free delivery to all EU countries for orders above 160€. For orders below, we charge 7€. If you choose DHL Express home delivery, we charge 15€ shipping fee.


SHIPPING RATES TO OUTSIDE EU

Free DHL Express home delivery to all destinations outside EU for orders above 350€. For orders below, we charge 25€.


DELIVERY TO FINLAND, SWEDEN, DENMARK

We cooperate with Swedish Postal Service (Post Nord) for the delivery of your order due to their fast and safe deliveries. If your order is a small package it will come directly in your mailbox, anything slightly bigger will be delivered to the nearest delivery point. If you choose DHL Express, your parcel will be delivered directly to your door between 8 am and 6 pm Monday to Friday and require a signature upon delivery. You can specify an alternative daytime delivery address when ordering, for example your work address. All prices include tax and custom fees.


DELIVERY TO OTHER EU COUNTRIES

We cooperate with GLS due to their extensive European network and fast deliveries. The parcel will be typically delivered to the address specified by the sender from Monday to Friday between 8am and 4pm. If you are not at home between these hours on weekdays, please enter your home address as the billing address and your work address as the delivery address. The service includes one delivery attempt. If the recipient cannot be reached, the shipment will be returned to a terminal and the courier will leave a note in the recipient’s mailbox, which includes instructions for arranging redelivery. If you choose DHL Express shipping, your parcel will be delivered directly to your door between 8 am and 6 pm Monday to Friday and require a signature upon delivery. You can specify an alternative daytime delivery address when ordering, for example your work address. All prices include tax and custom fees.


DELIVERY TO NORWAY + SWITZERLAND

All orders are shipped with DHL Express and require a signature upon delivery. It is important that you fill out your phone number; otherwise DHL will not be able to reach you. You can specify an alternative daytime delivery address when ordering, for example your work address. Kindly note that orders outside the European Union may be subject to local import duties, which you are responsible for.


DELIVERY TO REST OF THE WORLD - US, AUSTRALIA, ASIA ETC.

International orders to destinations outside European Union are shipped with DHL Worldwide Express and require a signature upon delivery. It is important that you fill out your phone number; otherwise DHL will not be able to reach you. You can specify an alternative daytime delivery address when ordering, for example your work address. Kindly note that orders outside the European Union may be subject to local import duties, which you are responsible for.


TRACEABLE & INSURED

All orders are traceable and insured during time in transit until delivered to you at which point responsibility for the shipment passes to you. Shipments will be carried through our preferred shipping partners, which vary depending on delivery destination and speed of delivery.

These Terms and Condition shall be goverened by the Finnish Law.

Last Updated: 1 August 2015

Premium Service

Free Shipping

Free shipping within EU for all orders over 160 €. Free DHL express delivery outside EU for orders above 350€

Easy Returns

We'll handle and insure the return shipment for you. The return shipping fee; 10€ for Finland, 25€ for Europe and 35€ outside EU.

Secure Payment

We’ll handle your payment securely. We accept all major credit cards and payments via Paypal

Friendly Service

If you have any questions or concerns no matter how big or small we will give you the best advice we possibly can